FAQs

Here you will find questions and answers we have been asked on a number of occasions.

Please don't hesitate to contact us if you don't find the answers you require and we will be happy to help!

Contact by phone on: 07519435344 or head on over to our Contact Us page and send us a quick enquiry and we will reply as soon as we can!

 

What The Areas Do We Cover?

The areas we cover are Widnes - Warrington - Runcorn - Penketh - Great Sankey - Bold Heath - Rainhill - Newton-le-Willows - Appleton - Sutton Weaver - Preston Brook - Frodsham - Daresbury.

some areas might incur a delivery charge.

Our season is April To October. Which are our busiest months, so we may be unable to offer our services throughout this time if your area isn't listed.

 

Can I Keep The Castle Overnight?

Yes- Most our items can be kept overnight subject to availability for an added fee of £20.

You can either pre-book in advance, or ask the delivery driver when setting up the castle if this is available. If deciding shortly before item is due to be collected - please call at least 2 hours prior. (3pm) Asking for a castle to be kept overnight after 3pm will result in an additional £10 charge.

Castles Can be refused to be left overnight if the castle is not in a secure garden/ area.

All overnight Hires are collected from 7.30am the next morning.

 

Are Generators supplied?

No- these are not supplied unless requested at an additional charge.

All that is required to power a castle is a standard plug socket.

 

Specific Times Required?

If You require a castle/item to be set up for a specific time this would incur a charge from £10 to £35 depending on times,

Please email with the times you require so we can try to accommodate this. This is due to delivery routes already planned before day of service.

 

Do We Have Public Liability Insurance?

Yes we do- we have up to £5million public liability insurance.

 

Can Our Castles/Items Be Setup Indoors?

Yes- Most of our items can be set up indoors, when booking this we do advise you have the correct measurements of the room to hand to check regarding the item you have in mind, all heights have been added onto the listings descriptions.

 

What Times Do We Normally Drop Off And Pick Up?

Our standard delivery is between 7.30am and 11am in the morning and our collections start from 5:30pm up-to 8pm.

If delivery after 12pm is required, this would also incur a £10 charge as it would be out of delivery time slots.

If we attempt tp make a delivery and cannot gain access and we have to re-deliver to set up a castle this could be AFTER all the other delivery's are made depending on where our drivers are, this could also incur a charge of £25.

 

Do I Need To Pay A Deposit To Secure My Booking?

Deposits are only asked on bookings over £100 which would require a £50 deposit,

All other bookings do not need to pay a deposit- just cash on delivery

 

How Can I Pay?

Payments are to be made by cash on delivery only.

 

How Long Does It Take To Set Up Items?

Normally this takes approx 15 minutes for a castle depending where the item is situated, 20 mins to pack away.

These times are an estimate.

Larger items do take a significant amount of time which we advise when a booking is made to take into consideration.

 

What Surfaces Can The Castles Be Setup On?

All our Bouncy Castles/ Items can be set up on Grass, Concrete,Tarmac, Astro Turf.

We will bring the appropriate equipment that is required on the day to make the item secure and safe.

 

Can I Cancel My Booking?

Yes. a minimum of 24 hours will be required for a non-chargeable cancellation.

Cancelling later than 24 hours such as on arrival may result in a £10 fee needing to be paid,

If weather is continued raining, you will receive a standard call from the driver just to confirm you would still require the items if on an outdoor hire. we understand on this matter that the item will be cancelled and if required, moved to a different day. We will do this for you if the item is still available!

 

Can WE Cancel A Booking?

** PLEASE NOTE, IF IN UNSAFE WEATHER CONDITIONS, SAFETY IS IMPORTANT. WE DO AND WILL HAVE THE RIGHT TO CANCEL ANY OUTDOOR EVENT IN THE CASE OF BAD WEATHER AS THIS ADDS EXTRA RISK TO OUR RISK ASSESSMENT. THE DECISION ISN'T TAKEN LIGHTLY AND WE WILL CONTACT YOU AS EARLY AS POSSIBLE TO DISCUSS OTHER OPTIONS AVAILABLE. **

Yes we can cancel a booking if the weather is issued a weather warning/ Torrential Rain or strong winds

 

Regarding Adult use?

Standard castles can be used with/by adults who are assisting children on the castle,

Larger sized castles are available for hire for adult use.

 

Do The Inflatables Come With Water Proof Rain Cover?

We would like to point out most of our inflatables do come with shower covers not rain covers this will not keep the inflatable completely waterproof if it is continued rain and the size of the opening on the front of the items, we would strongly advise and recommend you towel dry the inflatable and areas surrounding to prevent from slipping

-May still result In getting wet

Money will not be refunded if a driver has to come back to collect the castle due to the weather. As you have received a service and accepted delivery of the inflatable on the time of delivery and signed in receipt,

 

When are offers available?

Offer's will be found on our Facebook Page, some offers would be excluding weekends and bank holidays but we will state this on the offer.

 

Why Are Non-Refundable Deposits Taken On Our Larger Items?

A non-refundable Deposit is taken on orders of our larger equipment as this secures your booking and date required, The deposit does come off your total amount and the rest to be paid on the day of hire.

We now require deposits on our larger items due to previous cancellations leaving potential customers unable to hiring and taking their custom to our competitors, we will refund deposits if the weather is deemed un-hireable or if more then 28 days notice is given regarding cancellation

 

Delivery Policy
The cost of delivering to a particular area will be revealed when you choose this area. We may be able to deliver outside the areas available on our website. If you are outside of the areas shown on our website, please contact us to see if we can help you out.

If we are unable to provide your delivery due to adverse weather, vehicle failure, illness or any other factor, we will inform you of this at the earliest possible opportunity and provide a full refund. Delivery times can be arranged during the booking process.

Please ensure that there is adequate space and access for equipment hired. Also that you have cleared the area of mess and debris. We will be unable to provide a refund if we cannot deliver your product due to a lack of space or accessibility or due to an inappropriate location.